Shipping policy

Shipping Policy

Elegant Interiors & Co.

At Elegant Interiors & Co., every order is handled with care and intention. We partner exclusively with trusted carriers and premium delivery services to ensure your pieces arrive safely and beautifully.

We are pleased to offer complimentary shipping on most orders delivered within the contiguous United States. Orders shipping outside the contiguous U.S. may incur additional freight or handling fees. When this applies, we use our preferred carriers to secure the most favorable rates, and all shipping costs will be clearly displayed at checkout.

Additional surcharges may apply for:

  • Remote or hard‑to‑access locations
  • Highly congested urban areas
  • Toll‑heavy regions
  • Ferry‑dependent or island destinations

If an order cannot be shipped to your location, our team will contact you to adjust or update your order before it is processed.

Estimated shipping dates are displayed on each product page. To view updates to your order’s timeline, simply log in to your Elegant Interiors & Co. account and visit My Orders.

 

Standard Ground Shipping (Small Parcel: FedEx & UPS)

Smaller items are shipped via FedEx or UPS. Most small‑parcel shipments do not require a signature. If you prefer to require one, please reach out to our Customer Care team and we will be happy to assist.

 

Freight Delivery (Large or Oversized Items)

Larger furnishings and oversized pieces are delivered via freight carrier.

  • Deliveries occur Monday–Friday, typically between 8 AM and 5 PM (local time).
  • Residential freight deliveries include a scheduled appointment.
  • Standard freight service is curbside delivery.
  • Signature may be required for certain shipments.

Inspection is essential.
If a signature is required, please inspect all packaging carefully before signing. Any visible damage must be noted on the delivery receipt. This documentation significantly expedites the claims process.

For more information, please refer to our Damaged Items section below.

Please note: Elegant Interiors & Co. is not responsible for delays caused by manufacturers or freight carriers.

 

White Glove Delivery

For a seamless, elevated delivery experience, we offer several levels of White Glove service:

Front Door Delivery

Items are brought over the threshold into the first dry area of your home.

Room of Choice Delivery

Your pieces are delivered directly to the room you select.

Room of Choice + Light Assembly & Debris Removal

Includes delivery to your chosen room, light assembly (small hardware and fixtures), and removal of packaging materials.

White Glove options are available at checkout when offered for your item(s).
If a specific service level is not shown, please contact us for a custom quote. While we do our best to accommodate special requests, availability may vary by location and carrier.

 

Estimated Shipping Times

Upon placing your order, you will receive an order confirmation email that includes the estimated lead time. Shipping timelines are estimates and may change based on manufacturer availability.

If the manufacturer provides an updated ship date, we will notify you promptly with the revised estimate.

 

Damaged Items

If your item arrives with visible damage, you may refuse delivery and note the specific damage on the delivery receipt. Please contact us immediately so we can arrange a replacement or return.

If damage is discovered after delivery, you have 10 days to submit a claim with photos and supporting documentation. (Custom items may allow for an extended window.)

Once your claim is submitted, our team will review it within 10 business days. Approved claims will receive free replacement parts at no additional cost.

 

Refused Delivery

Please do not refuse delivery for reasons unrelated to damage.
If an item appears significantly damaged upon arrival, refusal is appropriate and encouraged.

However, customers are responsible for all costs associated with refusing delivery for items that are not damaged.