Privacy policy

Elegant Interiors & Co., a sole proprietorship (“Elegant Interiors & Co.”, “we”, “us”, or “our”), operates this website and provides all related content, features, tools, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

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1. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

Contact Information
Name, billing address, shipping address, email address, phone number.

Payment & Transaction Information
Payment method, card details (processed securely by Shopify), order history, returns, exchanges, and cancellations.

Account Information
Username, password, preferences, saved items, and settings.

Communications
Messages you send to us, customer support inquiries, and any information you voluntarily provide.

Device & Usage Information
IP address, browser type, device identifiers, pages viewed, time spent on the site, and interactions with the Services.

Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to enable core functionality, personalize your experience, and support analytics and advertising.

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2. How We Collect Personal Information

We collect personal information from:

Direct interactions
When you create an account, place an order, contact us, or otherwise provide information.

Automatic collection
Through cookies, pixels, and your device when you browse the site.

Service providers
Including Shopify, payment processors, shipping partners, and analytics tools.

Third‑party partners
Such as marketing platforms, advertising networks, and social media integrations.

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3. How We Use Personal Information

We use your personal information to:

Provide and Improve the Services
- Process and fulfill orders
- Manage your account
- Arrange shipping and returns
- Personalize your shopping experience
- Recommend products and track preferences

Marketing and Advertising
- Send promotional emails or texts (with your consent)
- Show you relevant ads on our site or other platforms
- Understand how you interact with our content

Security and Fraud Prevention
- Authenticate your account
- Detect and prevent fraudulent or malicious activity
- Maintain the security of the Services

Customer Support and Communication
- Respond to your inquiries
- Provide updates about your orders
- Maintain our relationship with you

Legal and Compliance
- Comply with applicable laws
- Respond to lawful requests
- Enforce our Terms of Service

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4. How We Disclose Personal Information

We may disclose your personal information to:

Shopify
Our ecommerce platform, which processes your information to operate and improve the Services.

Service Providers
Including payment processors, shipping carriers, IT providers, analytics tools, and customer support platforms.

Marketing and Advertising Partners
To deliver personalized ads and promotional content. These partners use your information according to their own privacy policies.

Third Parties You Authorize
Such as social media integrations, or when you request that we share information.

Legal and Compliance Purposes
To comply with law, respond to legal requests, or protect our rights.

Business Transfers
In the event of a merger, acquisition, or similar transaction.

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5. Relationship with Shopify

Elegant Interiors & Co. is powered by Shopify. Shopify collects and processes personal information to operate the Services, improve platform functionality, and support merchant analytics.

Shopify may also use aggregated data across merchants to improve its services.

To learn more about Shopify’s privacy practices or to exercise rights related to data processed by Shopify, visit:
https://privacy.shopify.com

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

- Enable essential site functionality
- Remember your preferences
- Analyze site traffic and performance
- Support marketing and advertising

You may adjust your browser settings to block cookies, but doing so may affect your experience on the Site.

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7. Third‑Party Websites

The Services may contain links to third‑party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

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8. Security and Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

- Provide the Services
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Enforce our policies

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9. Your Privacy Rights

Depending on your location, you may have the right to:

- Access the personal information we hold about you
- Request corrections or updates
- Request deletion of your information
- Opt out of targeted advertising
- Withdraw consent for marketing communications
- Appeal decisions related to your privacy requests

To exercise your rights, contact us at:
support@elegantinteriorsandco.com

You may also unsubscribe from marketing emails using the link in any email we send.

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10. Children’s Privacy

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.

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12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at:

support@elegantinteriorsandco.com

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